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Industry Insight

Successful Project Management of a CCP

Project managers often follow the same mental process for a project kick-off: A moment of panic for the new assignment quickly turns into the excitement of a new challenge. But what should health system project managers know prior to implementing a clinical collaboration platform (CCP)? Here are some lessons from our team.

GATHER AN ALL-STAR EXECUTIVE TEAM
Contrary to popular belief, implementing new technology like a clinical collaboration platform is not solely an IT project. Project managers need to include clinical leaders, drivers, stakeholders and personnel as the project begins. This ensures a complete understanding of how the project needs to support the clinical workflows, increasing the success of the project and adoption rates of the CCP.

GO BIG OR GO HOME
While large hospital systems can and should be divided into groups to support a phased implementation approach, there is NO good way to implement this technology by service, department or product-levels. A clinical collaboration platform is just that – a platform built upon completely integrated pathways and features. Patient care requires that all roles and departments communicate with one another. If nurses couldn’t communicate with physicians or vice versa, the platform would be useless.

See Collaboration Starts with the Executive Team to learn how to put the best steering committee together for an implementation.

PROJECT MANAGEMENT EXPERTISE ON BOTH SIDES
This type of system-wide improvement is not for the inexperienced PM. Technical challenges, clinical and patient care challenges, and many stakeholders and team members across multiple facilities will need to be managed. A successful project needs mutual buy-in and accountability from each side of the project between PMs. Health systems must put their best advocates of the technology on the project, people who can create a bridge among clinical, technical and partner teams while moving the project forward.

CLEAR UNDERSTANDING OF BOTH CLINICAL AND TECHNICAL WORKFLOWS
If there has never been an initiative to align all communication pathways into one resulting device, health systems need to understand that a clinical communication platform is only as robust as its system’s network. Speed and quality of communication relies directly on the infrastructure. This is the perfect time to do a network audit and/or consider a wireless upgrade to accommodate the new technology.

DON’T FORGET TRAINING
Identifying individuals within an area of service or facility who can serve as true “champions” and train others is important prior to go-live. The best employees for this task are those who enjoy technology and are comfortable with educating co-workers. Training champions is arguably the most important part of the project as they help contribute to the overall success and adoption of the platform.

The key to good project management when introducing transformative technology is engaging the right players and working with both clinical and technical teams from the beginning. Frame the project in the right way: as a clinical project with technical components to execute. Taken together, engaging the right people, to find the right solution, to implement in the right way will produce the right results – better patient care and safety. Download Insight