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Halo Highlight: Jayson Mazziotti

“Halo Highlights” is a series of interviews showcasing our unique and talented team members. This week, we sat down with Customer Care Engineer Jayson Mazziotti to learn more about his role, Halo’s company culture, and his ideal time travel destination.

Tell us a little bit about your role.
As a Customer Care Engineer, I answer question and troubleshoot issues reported by the user and provide ad-hoc training and walkthroughs when needed. I also provide feedback for UAT (user acceptance testing) and supplementary training after the application is rolled out at various health systems.

What do you enjoy the most about your role?
I interact with our customers when they have questions or issues. This gives me the opportunity to ask questions that help me better understand how professionals in different fields use the product. This in turn helps me better understand the product and ask better questions the next time around. I like that my role includes a personal touch, which makes everything much more rewarding.

How would you describe the company culture?
Halo was built by people who built their roles instead of simply doing whatever is listed in the job description and going home. From my perspective over on the Customer Care Team, we see different things depending on the area. How does our Sales Team put our products in the best light? How does Marketing promote the product and make the overall brand look good? How do the developers actually make the product work? People at Halo are motivated to take on whatever comes their way, and in return, I’m motivated to learn and understand what I am communicating.

What makes you proud to work at Halo?
I like that our team works alongside professionals to help them improve how they communicate. We’re not selling a physical product, and we make a difference. It’s cool that we’re adding technologies we’ve never even touched before! There are often emerging technologies brought into the conversations and it’s inspiring to see them implemented months or even years later.

What’s your go-to drink from the coffee machine?
A triple dark espresso with a vanilla or chocolate latte on top of it.

What’s the last book you’ve read?
Recently I read Measure What Matters by John Doerr, someone gave it to me and I believe if someone gives you a book, you should read it. I like to read Dune by Frank Herbert every few years to remind me how the world works. Other than that, I collect ebooks on various subjects with my focus lately being data science and machine learning with Python.

What’s your favorite quote?
Elon Musk said, “Running a start-up is like chewing glass and staring into the abyss. After a while, you stop staring, but the glass chewing never ends.” It’s the concept of the quote that I like. I interpret it as if there’s something you don’t understand, you break it down into smaller and smaller components and keep doing that until you understand. You take a difficult thing to do, figuring out how to do it, and push through any setbacks. Eating glass is a carnival trick, but when you do the “trick” you are still eating the glass.

If you could travel for a month, where would you like to go?
I would like to visit the main metropolitan areas around the world. When I travel, I try to immerse myself in the culture and “do what the locals do”. I’d go to Tokyo, London, Delhi, Tehran, Hong Kong.