Halo Highlight: George Spaeth
“Halo Highlight” is a series of interviews showcasing our unique and talented team members. This week, we sat down with Customer Care Engineer George Spaeth to learn more about his role, how he first learned about Halo, and what’s next on his music playlist.
Tell us a little bit about your role.
Along with supporting our users, I answer customers’ questions about the overall product and its features. I review documentation, both internally and externally, and upload articles onto our Knowledge Base. We either retire outdated information, revise and update documents, or create new resources to help others better understand the platform. Whether speaking with customers directly or providing some additional resources, my role is all about providing support for our users and all of Halo.
What aspect of your role do you enjoy the most?
I previously worked as a Network and Telecom Analyst at a large company before coming to Halo! The atmosphere is different at a smaller and younger company, and I love having the opportunity to help lay down the foundation for my role. Getting to do a deep dive into all of our documentation because it allows me to predict how we’re moving forward. Our processes continue to get stronger and better, which helps us for the future.
What’s your motto or personal mantra?
“Hakuna matata” because it means no worries. With this in mind, I always try to keep a positive mindset. For me, Mondays are the best day! They go by quickly, and it’s a great day to catch up from over the weekend. If you ask me, nothing wrong ever happens on a Monday.
How did you first hear about Halo?
I stumbled across a few of Halo’s job listings on Indeed, and all of the roles sounded cool! I applied for one but ended up interviewing for multiple positions. When I was researching more about the company, I was impressed that it wasn’t founded by tech professionals who wanted to fix an issue in healthcare but rather two doctors who wanted to solve an issue themselves and built the solution. Being part of Halo has been refreshing, and it’s only going to get bigger and better.
If you could switch jobs with someone at the company, who would it be?
I don’t know if I can pick a specific person, but it’d be fun to be on the Implementation team. I’d love the chance to meet our users, see the onboarding process, and talk to everyone to get a better insight of what each department does. However, it’d be great to switch with someone in every department so I can experience all of the details firsthand. Everyone is doing their job, and they’re all doing it well!
What’s your favorite part about working at Halo?
Everyone here knows everyone by name, which is such a contrast from my previous workplace. People are genuinely happy to be here. We’re all excited to contribute and make an impact.
What’s your go-to drink from the coffee machine?
I love this magic coffee machine! My go-to is probably a regular coffee with a shot of vanilla. If I need a pick-me-up, I’ll add some espresso.
What was the last book you’ve read?
The first book of The Wheel of Time series by James Oliver Rigney Jr. (pen name: Robert Jordan). There are 14 books altogether, and it includes a great amount of detail. It’s going to be adapted into a show soon – I’m excited to see it come to life!
If you could anywhere in the world, where would you go?
Germany. With my family being from Baden-Wurttemberg, it would be fascinating to head over there and experience what it’s like first-hand. Ancestry is fascinating to me; I like digging into the research and putting those puzzle pieces together.
What’s on your music playlist?
I try to keep an open mind, especially when it comes to music! Some artists I love include The Piano Guys, Ke$ha, Eminem, Pentatonix, and German artist Andreas Bourani. I also enjoy listening to anything from the 60s, 80s country music, and Broadway musicals. I’m a fan of K-pop as well.